Refund policy

Return & Refund Policy

Thank you for shopping with Roopkala.
We want you to be fully satisfied with your purchase. If for any reason you’re not happy, we’re here to help.

Return Policy

We accept returns within 30 days from the date you receive your order.

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it.
The product must have all original tags, packaging, and labels attached.
You must provide a receipt or proof of purchase.

To start a return, please contact us at roopkala1978@gmail.com with your order number and reason for return.
Once your request is reviewed, we’ll send you the return instructions and shipping address.

Items sent back to us without prior approval will not be accepted.

Exchange Policy

If you receive a defective or incorrect item, you can request an exchange within 2 days of delivery.
Once your request is approved, the replacement item will be delivered within 10 days.

Refund Policy

After we receive and inspect your returned item, we’ll notify you via email about the status of your refund.
If approved, a refund will be processed to your original payment method within 10 business days.

Please note:

Your bank or card issuer may take additional time to post the refund.
If you haven’t received your refund within 15 business days after approval, please contact us at roopkala1978@gmail.com.

Return Shipping Costs

If the return is due to a defective, damaged, or incorrect product, we will cover the return shipping cost.
For all other returns (such as change of mind or wrong size), the customer is responsible for the return shipping cost.